tom tom live updates

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greg220257
Casual Member
Posts: 1
Joined: Sat May 14, 2016 10:23 am
Drives: Trajet

tom tom live updates

Post by greg220257 » Sat May 14, 2016 10:31 am

Got my car connected to my phone but cannot get live services working do i have to register it or something .it just says loading or something

Cheers greg p

Pete
Casual Member
Posts: 136
Joined: Sun Sep 20, 2015 10:51 am
Drives: Tucson
Location: North Yorkshire

Re: tom tom live updates

Post by Pete » Sun May 15, 2016 7:39 am

Hi Greg,

Can you confirm you have 'tethered' your phone to the head unit via the wi-fi 'hotspot' (as well as Bluetooth for telephony) and that you have a 'data' allowance? Some mobile phone contracts (such as BT's 'Sim Only' package) doesn't support tethering.

Assuming you have data and connected correctly, when you select mapping do you get a 'camera' icon roughly half way down the left of the screen?

Your supplying dealer should have registered your car/system prior to you collecting the car, however I have read of at least one case where the dealer had failed to register it, so contacting your dealer could be the best option.

Pete

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